eKhokhar.com

Frequently Asked Questions

Need help in your partner search ?

Please go through our frequently asked questions. If you still can't find your answers, please feel free to contact us between Monday to Saturday between 10 am to 7 pm Indian Standar Time. You can also write to us at info@eKhokhar.com.

PROFILE REGISTRATION

How to register online?

How to register online?

Free registration: You will be required to mention your name, age, gender, e-mail ID and other details. Once your details will be submitted then our website will generate automatic ID and provide you a valid profile login ID. With use of login ID you can login our website for future communication with other members. You should mention your personal details accurately to get your dream partner and to avoid other confusion. Paid registration: Once profile registration is done then you can get paid membership online/offline anytime. If you will get paid membership then you can approach other members to finalize your potential life partner to marry them in this competitive time. Please contact us for more information.

What is profile validation?

What is profile validation?

Once member email address is validated by software then in future it will be used for further communication in our website. In future, SMS service will be started as well through verified mobile number.

On what criteria is a profile validated?

On what criteria is a profile validated?

Profile is used to validate with help of their mentioned details and their expectation to search serious life partner only. If we find that user profile intention seems wrong then such profile may be removed with informing to such users.

Single registration Process

Single registration Process

Can I register on behalf of others? Sure, you can complete registration process on behalf others. Is it possible to register sister/brother and myself with the same profile ID? No, it is not recommended hence it is always advisable that for each person separate profile ID should be made. Is it possible to register for my friend, relative or sibling purpose? Sure, you can register for them in our website. Can we use single email address for multiple members? No, due to online security reason we have not recommended.

User Profile detail - what to write here?

User Profile detail - what to write here?

What details should I mention in profile section? You will be needed to mention important details clearly about yourself, your education, family details, goal with the recent picture, personal expectation from life partner.

What information from my profile can be displayed to other users?

What information from my profile can be displayed to other users?

Free members cannot view other users contact numbers, send personal message but with paid member they can view all detail as including this.

Why Mobile Number Verification need?

Why Mobile Number Verification need?

eKhokhar.com aim is to provide verified mobile numbers to other users hence their communication can be done properly and fake id can be avoided online. Verification process is free and it is required to activate our service as well.

How user can verify their mobile number?

How user can verify their mobile number?

In Mobile verification section, once you will provide your mobile number and email address then website will send you OTP on your registered email address and this OTP numbers needs to be mention in our website in OTP field to be verified your mobile number.

How user can hide mobile number?

How user can hide mobile number?

Login to your account. In the My Home page, click on Edit Profile section. Under Edit Contact Details, click on edit mobile number link. In the mobile verification page, click on Hide Mobile Number link to hide your mobile number.

Who viewed my mobile number?

Who viewed my mobile number?

PROFILE CREATION / MODIFICATION

How do I create a complete profile?

How do I create a complete profile?

It is always recommended that all sections mentioned in your profile details there required details needs to be selected, mentioned completely to get more response quickly.

How can I modify my profile details?

How can I modify my profile details?

Login to your account. Go to the My Home page, click on Edit Profile section to update your details such as personal information, education, family details, and preferences.

LOGIN DETAILS

How to reset my password?

How to reset my password?

Click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

WAYS TO CONTACT

How do I contact customer support?

How do I contact customer support?

(1) +91-9886973268, +91-9426068498 between 10 am to 7 pm Indian Standard Time any day. (2) You can send email at Info@eKhokhar.com (3) You can chat live with our customer care team online during Indian Standard time.

What is 24 x 7 customer care?

What is 24 x 7 customer care?

No, our customer care team work between 10 am to 7 pm Indian Standard time to assist you. We are in process to start 24*7 supports shortly.

SEARCH PROFILES

How do I search for profiles?

How do I search for profiles?

Login to your account, go to the Search section, and use filters like age, location, education, and preferences to find matching profiles.

MEMBERSHIPS

What are the benefits of a paid membership?

What are the benefits of a paid membership?

Paid members can view contact details, send personal messages, and access premium features like profile highlighter and AstroMatch.

MISCELLANEOUS

Do you provide any dating/friendship services?

Do you provide any dating/friendship services?

No, our site is specially built for people who are seriously searching their spouse and want to marry soon.

How do I add my success story?

How do I add my success story?

If you have found your life partner through our website and you wanted to share your success story then please send your details to us with your marriage photographs. We will share your success story in our website.

What is "profiles I am looking for"?

What is "profiles I am looking for"?

Members whose partner preference matches your profile.

What is "profiles looking for me"?

What is "profiles looking for me"?

Members whose profiles match your partner preference.

What is Mutual Match?

What is Mutual Match?

Mutual Match gives you a list of members whose partner preference matches your profile and whose profile matches your partner preference.

What is Auto Renewal?

What is Auto Renewal?

The purpose of auto renewal is used when any paid account is expired and it will be renewed automatically. This auto renewal will be done with consent only. You will be reminded before 1 week prior to your account expiry date.

What is process to turn off the auto renewal?

What is process to turn off the auto renewal?

If you want to cancel the payment then you will be and get a refund you have to use the link available in the payment upgrade confirmation mailer, which will prompt you to log into your account. On providing the login details, the payment will be automatically refunded and your upgrade option will be cancelled. Note: To cancel the payment you should not use/should not have used our services.

What is Money back guarantee policy?

What is Money back guarantee policy?

100% refund will be given to paid member if you will not get any response within 3 years.

When is it possible to give you a 100% refund?

When is it possible to give you a 100% refund?

If within 3 years you have not logged in our website. Within 3 years if any other member has not contacted you. Within 3 years if you have not sent proposal to others. Within 3 years If you have not received or viewed any proposal. Within 3 years you have not rejected any proposal. Within 3 years any member has not seen your profile. Within 3 years you have not viewed any user profile.If any above any communication occurs further with other candidate then refund policy fails.

Profile Highlighter

Profile Highlighter

What is purpose of Profile Highlighter? It is a feature to give your profile more visibility among other user profiles. How it is beneficial for users? This feature will display your profile on the home page of prospects that will match you and easily available in search result that want to search like your profile.

AstroMatch

AstroMatch

What is AstroMatch? It is a feature that gives you real time horoscope matching results instantly. What is the use of AstroMatch? Matched horoscopes will increase your profile to find better prospects. coming soon… How many AstroMatches can I do at a time? Depends on availability on the site, coming soon… On which points AstroMatch can be considered? It is based on Birth Stars, Papasamya, Kujadosha and Dasasandhi. coming soon…

Frequently Asked Questions

Need help in your partner search ?

PROFILE REGISTRATION

PROFILE CREATION / MODIFICATION

LOGIN DETAILS

WAYS TO CONTACT

SEARCH PROFILES

MEMBERSHIPS

MISCELLANEOUS

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